Refund Policy

How to return or exchange:

All our products (except our "final sale" items) may be returned for a refund or exchange. We want you to be happy with your purchase.

If you are not happy with your purchase, you may email for an exchange or return. Any exchanges or returns must be initiated within 30 days of the original delivery date. The item must be in new and unused condition with the hang tags intact.

However, items marked as "non-returnable" on their product page (due to, for example, an end of season sale) are not eligible for return or exchange.

First, contact us, then insert the following information in the return box

(1) Order Number. This is found on the Order Acknowledgement (packing slip) which came with your product.

(2) Contact Details. Your name and phone number.

(3) Confirm Backpack's Condition. Please confirm the item is completely new and the hang tags are intact. 

(4) Reasoning. Please provide a reason for your return or exchange as we want to make our products better. If it is an exchange, let us know which item you're interested in and any questions.

Please allow 1 to 3 business days for processing and our followup. Thank you!

How to ship your return or exchange:

You are responsible for the shipping cost and safely getting the item to us. We are not responsible for any lost in-bound packages. Ship at your own risk. While we have never had an issue, you may want to insure your package. Also, save the tracking number as this may be needed if there's an issue with the delivery.

PLEASE NOTE: The product must be shipped in a box that fits it (without folding or squishing). Folding or squishing the bag can damage it, which will make your return null and void. It would be ideal for you to use the same box we shipped your order in.

Address for returns (unless otherwise directed):

Axial Case Returns
Attn: Axial Case
965 W Chicago Ave
Chicago, IL 60642

At this time, we are unable to return shipping fees if there were any.

Once we have received the return, please allow 3-5 business days of processing to receive your full refund.